Empatía y asertividad en la escucha


Una de las dimensiones de la Inteligencia Emocional, que más puede ayudarnos a conseguir la escucha activa, es la empatía. La escucha empática propone que nos pongamos en el lugar de la otra persona y veamos la realidad desde su punto de vista, evitando que nuestras propias apreciaciones y preconceptos empapen la comunicación. También la asertividad puede ayudarnos a mejorar esta habilidad comunicativa. La asertividad y la empatía son habilidades sociales pero con características diferentes; no obstante, como destrezas de comunicación interpersonal son complementarias, por lo que lo adecuado sería ser asertivo además de empático.


Escuchando de forma activa, serán muchas las ventajas conseguidas, entre ellas: reducir el nivel de estrés, ganar confianzas ajenas o motivar al interlocutor en cuanto que se siente valorado.

Pero como cualquier capacidad, requiere de un aprendizaje, que pasa por conocer las mejores circunstancias que permiten escuchar de manera activa (por ejemplo evitar distracciones) y las habilidades que se deben mostrar: interés, empatía, etc.

Los directivos y líderes de la empresa pueden fomentar las buenas prácticas de escucha activa, implementando programas de comunicación eficaces y participativos.


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